Collections Segmentation & Strategies
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Contents:
This two day course asks,
how we get the most efficient and effective consumer collections
operations. It dissects what strategies are and looks at ways in which we
can: match strategies to types of customer through segmentation. It
explains how scoring works as a segmentation tool and how to track
performance. The second day includes more advanced practices: customer
centric collections; Markov Chains and advanced strategies, such as
promise to pay and action-specific approaches.
For more detail click here>
Game The course is structured with lecture modules and a business game. The game is played by teams running a collections operation and using the tools discussed in the course. This provides the delegates with a fun environment to put things into practice whilst interacting with people from other companies.
Who should attend? This course has been designed to appeal to both Credit Risk people and Collections management. The delegates benefit from having both sides of the equation, appreciating that strategies are only as good as the operation allows.
Cost £795 for two days including course materials and refreshments.
This course counts towards the Diploma in Consumer Credit Risk Management.
For details about the diploma click here> |
“Excellent background provided
for key elements for long term improvements in a collections area.”
Nick O’Hara, Bank of Ireland
“The game is a lot of
fun and you appreciate the number of drivers you need to control.”
Andrea Fryer, Creation
“Very useful training. Most of the
new things that I’ve learned will help in my work.”
Boriana Chobanova, Vivatel